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Return & Refund Policy

Return Policy

Faulty Products – within 14 days

If your product are faulty on arrival, you have 14 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply please click this link), otherwise your return will be processed under the terms of the Manufacturer's’ Warranty. Please click the How Do I Return link to find out more

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the returns carriage cost.

Goods outside 14 calendar days shall be issued with a replacement only.

Unwanted Products – within 14 days

You can return unwanted items within 14 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 7 days, then we will refund the cheapest, the standard delivery option to you unless there is another item on your order. Outside of 7 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us. Please click the How Do I Return link to find out more. 
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a restocking fee*.

Returns Exclusions

Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Wireless, Wired or VR Headsets are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 14 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by us, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

Different products have different return procedures, processes and policies attached to them. We ship from a number of different warehouses and therefore contacting our customer service team directly is the most efficient way to deal with your return. Please contact us via email info@cloudseller.co.uk