Delivery Information

Shipping 
Our goal is to get you your item(s) as fast as we can 365 days a year. Most of our items are available on fast dispatch for next day or 48-72 hour delivery. Some items are on slightly longer lead time as they are sourced direct from our suppliers, please check the delivery messaging carefully, any questions or requests please contact us.
Each day we automatically upload all tracking information directly into your order - please check your tracking details for your own unique number.
Cloudseller offers the largest range of products available for the home and garden across eBay in number of different categories, due to this we use different carriers to deliver our items to ensure we can continue to offer free delivery across all product lines. 

Chosen Carrier Key
Which carrier has your order been sent with? 

 

Orders sent via Royal Mail (Royalmail1) are either sent via First or Second Class. First class orders we would expect to arrive in 1-2 working days. 
Second class orders we would expect to arrive 2-5 working days. Please note this service is not tracked, if your parcel has not arrived in the estimated time frame please contact us.

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Deliveries: 

Deliveries can be made anytime between 9am and 7pm. Unfortunately we are unable to give a specific delivery time (at the moment). Please call our team on the day of your expected delivery and we can usually access job rounds for our carriers and advise either and AM or PM estimated slot for that day. Cloudseller is aware this can cause some issues and we are working on a solution. Please be aware that most items will be delivered by a one man delivery company. This means the delivery company can only deliver your ordered items to the front door of the designated delivery address.


Top Tips & Customer Feedback - We wanted to share with you.

Cloudseller always learns and listens to its customers. We take all feedback seriously and try where possible to share anything we have learned from our buyers. We hope these past experiences and buyer advice can help you.